Terms and Conditions

1. The service

Merta Deal is a local online marketplace. Products are sold and packed by Merta Deal or by the partner store named on your order, and delivered by our delivery partners within our delivery areas.

2. Your account

• You sign in with your mobile number and a 6-digit PIN. Keep your PIN private; you are responsible for orders placed from your account.
• Give correct contact and address details so we can deliver. You must be 18 or older, or use the service with a parent or guardian.
• We may suspend accounts used for fraud, abuse of offers, or harassment of stores or delivery partners.

3. Prices and charges

• Product prices are in Indian rupees and include applicable taxes (MRP is tax-inclusive). Prices and stock can change until you place the order.
• A delivery fee applies based on your area, and is waived above the free-delivery amount shown for that area. A small platform fee may apply; GST is charged on delivery and platform fees. Every charge is shown in your cart before you pay.
• A minimum order value may apply in some areas. Coupons are subject to the conditions shown with them and cannot be exchanged for cash.

4. Orders

An order is confirmed when the store accepts it. A store may decline an order (for example, if an item has run out); you are told immediately and any payment is refunded as described below. Product photos are for reference; packaging may vary.

5. Payment

You can pay by Cash on Delivery (where available), online through Razorpay (UPI, cards, net banking), or with your Merta Wallet balance.

6. Delivery

Delivery times shown are estimates and can vary with weather, traffic and demand. At handover, share the delivery OTP with the delivery partner; the order is marked delivered only after the correct OTP is entered. Please check your items at the door.

7. Cancellations

You can cancel an order from the order page until the store starts preparing it. After that, cancellation is not available, but you can contact support.

8. Refunds, damaged or wrong items

• For cancelled or declined orders: wallet payments are refunded to your wallet immediately; online payments are refunded to the original payment method within 5–7 working days; nothing is charged for unpaid Cash on Delivery orders.
• If an item is damaged, spoiled, missing or wrong, report it through Help & support or by phone within 24 hours of delivery (photos help). We will replace it or refund it.
• Fresh produce varies naturally in size and colour; this alone is not a defect.

9. Reviews

Reviews can be written only for delivered orders and must be honest and respectful. We may remove reviews that are fake, offensive or unrelated. We never pay or reward anyone for reviews.

10. Acceptable use

Do not misuse the service: no false orders, payment fraud, scraping, attempts to break security, or abuse of staff, stores or delivery partners.

11. Liability

We work hard to keep the service accurate and available, but it is provided “as is”. To the extent the law allows, our liability for any order is limited to the amount you paid for it. Nothing here limits your rights under the Consumer Protection Act, 2019.

12. Governing law

These terms are governed by the laws of India. Disputes are subject to the courts having jurisdiction over Merta City, Rajasthan.

13. Changes

We may update these terms; the date at the top shows the latest version. Continuing to use Merta Deal after a change means you accept the updated terms.

Contact

Merta Deal, Merta City, Rajasthan, India · Email support@mertadeal.com · Phone +91 88750 20202 · or Help & support in your account.